Actual conversation with a customer from Linkedin

Chris_Cai

Michael got a contact from linkedin, let's see the reason of customer out of communication finally.

From: waimaorenmichael@163.com                       ①        

To: Customer from linkedin

Subject to: abc product from micheal(linkedin) xx/xx /2022           ②

How are you? Glad to talk with you on Linkedin and thanks for your inquiry of abc products, nice design! Our team value your requirements and feebacks, can I ask if you have anything concerned? We'd like to figure it out according to further voice, thanks.  ③

Have a lovely day.

Kindly regards/Micheal

①Better to use your enterprise email to provide a official impression, specially for the first email.

②The subject is quite good to clarify the product, purpose, sender, date, origin to remind the customer we had a communicated in linkedin today， it is a good way to transition the conversation from Social medial to official email.

③It's polite and good to have positive comment on customer's design, but if we have all the necessary information for quotation, just advise customer "we will quote to you as soon as we can", no need to ask for further conditions. we must realize the patience of customers from social media as whom do not have a clearly desire for sourcing. as sales you have to rise up the interests but not some unnecessary questions.

Chris_Cai

The quotation email to customer,

From: waimaorenmichael@163.com                           

To: Customer from linkedin

Subject to: abc product from micheal(linkedin) xx/xx /2022     ①

Dear Customer,

                                                   ②

Good morning, thanks for your chance of pricing service for ABC product. Nice design! The final price we do USDxxxx /PC, FOB(A port/B port), the price is based on current rate, cost of raw materials and labor cost.

Product details here

    ③                                         ④                                                                                                         ⑤

Dear customer，our price is based on above raw materials as well as your xx packs, welcome to reach us if the projects are available, thanks. Have a lovely day.

Kindly Regards / Michael

①，when you send the quotation, better to change the subject to "Quotation xxxx", reminding the customer.

②，"Thanks for your chance of pricing service", this might be meant thanks for the customer to give me a chance to quote, when we start to negotiate with the customer, we have to strive for a equal position gradually, at this moment, we have already enter to a quotation, thus we can reduce some words like this.

③， The email content shouldn't have "Dear" again, try another words, such as" frankly speaking" or "faithfully speaking", etc. would be better.

④，We used the " based on raw materials", we can change to other words, such as "net cost", to avoid the repetition in a same email.

⑤， The "reach us" might meant to contact us, but the word "reach" has another meaning to achieve to something , so there is another meaning to : the customer's level is behind us, they need to strive to achieve us". Just use some official words would be better: expecting for your reply/comment.

Chris_Cai

Customer replied:



From: Customer
Date: 2022-09-23 16:09
To: Michael
CC: ***
Subject: R: abc product from micheal(linkedin) xx/xx /2022  

Dear Michael,
please start to realize sample
like our xxx pack;
and also send product a and accessories for reference.


Customer name


----------------------------------------

From: waimaorenmichael@163.com                       

To: Customer from linkedin

Subject to: abc product from micheal(linkedin) xx/xx /2022  

Dear Customer ,
Thanks for your quick response, samling service is workable here.
Nice to meet you.   ①
Here is the sample policy for your confirm.
1) Sample charge - USD45/PC, Shipping cost - USD41/PC    ②
2) Sample charge will be refunded same as your vendors.
Invoice will be drafted ASAP.Have a lovely day.


Kindly Regards / Michael


——-----------------------------------------

From: waimaorenmichael@163.com                       

To: Customer from linkedin

Subject to: abc product from micheal(linkedin) xx/xx /2022  

Dear ***

Hereby attached invoice for your recording, pls kindly arrange payment if workable, thanks for your cooperation.
P.S. the sample will be made accoridng to your size table and similar color, sample time 7-20 days.  ③
Have a lovely day.


Kindly Regards / Michael



①，The greetings" Nice to meet you or good day", should be put infront of the actual conversations, it's weird to write the things at the first sentence and then turn to greeting.
② The sample charge is US$45, but the quotation is around 13 usd, you should explain why the sample charge is higher than unit price.
③ Better not to use PS ,  usually we will write the time to prepare samples and sample details together with the sample charge. (The sample will be made xxx, sample time 7-20days, we suggest to write this in last email.), becuase customer read your sample fees will think about the time frame to receive the samples.

Chris_Cai

Chris_Cai Published on 2023-4-19 12:46
This post was edited by Chris_Cai at 2023-4-19 12:47

Customer replied:

We can find the reason from below,



From: Customer
Date: 2022-09-23 16:09
To: Michael
CC: ***
Subject: abc product from micheal(linkedin) xx/xx /2022

Hi Michael,                               ①
About this product i need to receive photos in advance after I will give you all instruction for send goods
And also price
I’m *** and I’m work as a buyer in ***   ②
I’m waiting from you alli nfo


-------------------------------------------------------------------



Michael replied to Customer,

From: waimaorenmichael@163.com                           

To: Customer from linkedin

Subject to: abc product from micheal(linkedin) xx/xx /2022   

Good morning Customer，

Nice to meet you. Sample will be presented by video or pictures before sending out.           ③

If not right, we remake, wont wast your time.  ④

Meanwhile, it's visible when making the sample, I will send you the true view in the workshop  

Michael wrote the Quotation details here again

The project has been submitted to top leaders, they will do the exclusive offer for you.   

Customer name, hereby attached company profile for your recording, you can find out the OEM brands, supply chains, etc.  ⑤

Thanks for your time, come back soon.

Kindly Regards / Michael

①+②，we must realize the meaning of "we need to receive the photo " and "I am working as buyer in xxxx",  we must clarify that whether if customer really need to receive the photo first? or it's another way to disagree the samples fees or shipping cost?  what's the real purpose of mention that " I am working as buyer in xxx"?  only actual samples would help customer feel the quality level of our products, so we may know the real words of customer is: I am working as a buyer in xxx company, inconvenience to pay the shipping fees if the samples do not work finally, do you have any other sample policy for the customer like us? you must realize that it's you to contat me in linkedin and cherish this price service for me.

③if we follow the samples issue by pictures or video, Customer would know that we do not understand his words at all.

④“won't waste your time", this kind of expression is cold, for some sensitive customer, they might read again and again about "waste your time",  "I am wasting your time?"

⑤ We analyzed why customer said as a buyer in xxx, it's not a position introduction of himself, but need a better sample policy, but if you introduce your company business corresponding to customer's position, fully misunderstood customer's meaning.  You have to reach to customer's real mind first.

In previous conversation, you are talking about the samples, so you have to realize the words focus on the samples, also you have to think about whether if the picture or video for sample is necessary.

frank231

we can learn something from this conversation.